By Jennifer M. Leddy

The Canada Revenue Agency (“CRA”) announced on January 7, 2026, that it will “soon” retire the Charities Directorate fax line as part of its transition to digital-by-default services. Charities that currently submit documents by fax, including the annual T3010 Registered Charity Information Return, will need to transition to the CRA’s online services to continue meeting their filing and compliance obligations.

The CRA’s online portal allows charities to file returns, submit documents, make account changes, and send written enquiries securely through a CRA account. To support the transition, the CRA has made available resources on its website.

According to the CRA, fax submissions are slow, resource-intensive, and pose security risks because they require manual processing. Online services offer instant confirmation of receipt, the ability to track submissions, no fax or mail delays, and greater convenience. The CRA encourages charities that have not yet registered for CRA online services to do so promptly to avoid disruptions as fax services are phased out.

​Read the January 2026 Charity & NFP Law Update