On March 18, 2026, the Canada Revenue Agency’s (CRA) Charities Directorate, in its News and events for charities webpage, issued a reminder that, effective April 1, 2026, registered charities will no longer be able to submit documents to the Charities Directorate by fax, and faxed documents will not be received as of that date.
Charities will instead need to use CRA’s online services to submit their annual T3010 information return and other documents, as well as to make written enquiries online. This method is described as the fastest, safest, eco-friendly, convenient, and most reliable way to connect with the CRA and manage a charity’s obligations.
The CRA outlined steps for charities to sign up for the online services, including registering for a CRA account and adding the Business Number (BN) and RR program account information to the CRA account. For more information, the CRA provides a registration guide and offers additional support through its new Digital Concierge service, which delivers one-on-one assistance by phone.
The CRA also encourages charities to become familiar with its online services and provides additional support through webinars, guides, and client service assistance. The next webinar on “Accessing CRA’s online services” will be held on April 2, 2026, in both English and French. For further assistance, charities may contact the Charities Directorate client service team at 1-800-267-2384, Monday to Friday, from 8 am to 5 pm, Eastern time.